San Diego County Library is excited to bring Door-Side Pickup to select branches!
Door-Side Pickup is an appointment-based service where customers can set up a time to check out books, movies, and CDs that they had requested prior to our closure. This is only for materials that we currently have ready for customers to pick up.
The service will be available at the following branches:
Can I bring items to return?
If you have items checked out, please keep them at home. We are not currently accepting returns and all due dates have been extended to July 31, 2020.
My books are on the request shelf at another branch. Can you send them to one of the Door-Side Pickup branches instead?
We are currently only checking out materials on the request shelf at this specific library. If you have requests at another branch, we will call you when we're able to get them but we don't know when that will be.
Can I request new books/movies or can staff grab a few extra ones off the shelf for me?
We are currently only checking out materials that were ready for pickup prior to our closure. You can place additional requests online, but we do not know when we will be able to fill them.
When are materials due back?
All due dates have been extended to July 31, 2020.
I already returned my items. Why are they still on my account?
Library staff have not processed returns since mid-March. Once we are able to process returns, they will be removed from your account and you will not accrue late fees. If returned items are still on your account after the library reopens, please let us know.
I have fines on my account. Can I pay them so I can come get my requests?
You can pick up your requested materials and we will work with you on the fines later.
Why isn't my branch doing this?
We are testing this service at a select number of branches. We are hoping to expand our services soon.
Can I go into the library?
No, please remain in the Door-Side Pickup area as the library is not open at this time.
When are the libraries going to resume full service?
We do not have a date yet, but when we do it will be posted on our website.
Can I use the restroom?
Our restrooms are currently closed.
Can I use the computers?
No, but our WiFi is available 24/7 and can be accessed outside the branch if you bring your own device. Please wear a mask and keep 6 feet of distance from other customers.
Can I call my local branch?
Yes, phone calls will be answered during business hours. Visit our Hours & Locations page for branch contact information.