San Diego County Library (SDCL) is excited to expand its library services at all 33 branches! SDCL is committed to serving the needs of the public while ensuring the safety of customers and staff and is now providing services in two ways: Limited In-person services and Walk-up Door-side services.
Branches will offer Limited In-person services on Tuesdays, Wednesdays, and Thursdays. Our hours will be 10 a.m.-12:30 p.m. and 1:30 p.m.-4 p.m. The sanitation break from 12:30 p.m.-1:30 p.m. allows for the cleaning of public spaces within the buildings. Branches will offer many services in the library building, but with certain limitations. Customer access will be metered at the door to ensure we do not exceed safe occupancy levels for the building. Furniture and equipment will be spread out and sometimes removed to ensure physical distancing.
Walk-up Door-side services are available on Mondays and Fridays to pick up requested materials with no appointment required. Check out books, movies, and CDs requested through our online system or by calling a branch. When items are ready for pick up, customers will receive an automatic notice via email, phone, or print.
Do I need to wear a facial covering when I visit the library?
Yes, according to the California Department of Public Health, properly worn facial coverings and physical distancing are always required for all staff and customers. This includes while in the building and while waiting in line outside.
Can I bring items to return?
Yes. If you would like to return your materials, you may do so during open hours.
When are materials due back?
Your due date is on the receipt you received when you checked out your books or check your account here or call your local branch.
How are you ensuring that returned materials are safe for the next person to check out?
For the safety of library staff and customers and at the recommendation of the Institute for Library and Museum Services and the California State Library, all materials will be quarantined for at least 4 business days.
I already returned my items. Why are they still on my account?
For the safety of library staff and customers and at the recommendation of the Institute for Library and Museum Services and the California State Library, all materials will be quarantined for 4 business days. It may take several days to remove the items from your library account. Rest assured you will not be charged for those days when the materials are quarantined.
I have fines on my account. Can I pay them so I can check out my requests?
You can pick up your requested materials and we will work with you on the fines later.
Can I go inside the library?
Yes, during the days established for Limited In-person services which are Tuesday Wednesdays, and Thursday.
Monday and Friday are only for Walk-up Door-side service. See above for details.
Can I use the computers?
Yes, on days for Limited In-person services, Tuesday, Wednesday, and Thursday, computers, and Wi-Fi are available. On Walk-up Door-side service days, Monday and Friday, there is no access to the building, therefore, no computer access. Our Wi-Fi is available 24/7 and can usually be accessed outside the branch if you bring your own device. Please wear a facial covering and keep 6 feet of distance from other customers.
Can I call my local branch?
Yes, phone calls will be answered during business hours. Visit our Hours & Locations page for branch contact information.
When will the library begin offering in-person programs again?
In accordance with the Public Health Order, the library will not be holding in-person programs or gatherings until after large groups are permitted. Check out www.sdcl.org for online services and programming including SDCL's Virtual Summer Learning program.
What if I can't wear a facial covering for medical reasons?
SDCL is following the County of San Diego Public Health Order in requiring facial coverings at our libraries. The ADA requires making a reasonable modification to services that do not pose a direct threat to others. For those customers who are unable to wear a facial covering, our staff is encouraged to explore options including having the customer come back when social distancing would be easier, using on-line tools, or door-side service.
In past years, I have gotten tax forms at my library. Are they available this year?
Basic tax forms will be available soon at all SDCL branches. Please contact the branch during open hours to request the printing of specialized tax forms. Customers may also call 2-1-1 or visit 211sandiego.org for tax assistance, forms information, or specific tax-related questions.