Customer Support

  • Customers experiencing login errors with Libby and ebooks should sign in using their 5-digit PIN. As part of the new software upgrades completed in July, all PINs/passwords have been reset. If you have not yet changed your PIN, your temporary PIN is the last 5 digits of the phone number associated with your account. To change the PIN/password, customers may log into MySDCL and click on My Settings. If you continue to have trouble, please contact us.

Email Us

Complete the form below to receive an email response from library staff.

Live Chat

Click/tap on the chat icon in the bottom right of your screen for live help during chat hours:

  • Monday-Friday: 9 a.m.-8 p.m.
  • Saturday: 9 a.m.-6 p.m.
  • Sunday: 11 a.m.-6 p.m.

Phone

For general account questions, requests, and renewals, you may contact your local branch library by phone during business hours.

Services & Divisions

For additional questions, please contact us.

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